- patients are harmed by missed steps in complex workflows; most common cause in malpractice litigation
- some current solutions show alerts in chronological order and difficult to find, no pending ones shown, no notion of lateness, no hierarchy of data
- model the workflow, provide an improved tabular display for interaction, and a visualization of overall state
- tabular data is not sparse, it’s broken into sections (current vs pending), and color coded for state, no truncation of data – fit on one screen; recommended actions popped up when a result is selected, with next step or completion as the terminal action in the popup
- provide different table views for different roles, such as physician (across patients), resident (a single patient), assistant (ensure result flow)
- manager gets a process completion diagram to understand overall workflow, issues, and bottlenecks; can drill in to each step of the process to see where most problems arise; drill-down on a step and you can compare individual performance in the step to identify individual performance problems
#hcil Ensuring Timely Management of Medical Orders (Sureyya Tarkan)
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